WordPress website maintenance and support

WordPress is very flexible but once you start adding themes, plugins and custom code without deep technical knowledge, things can get tricky and very messy resulting in poor performance and security. Also, with so many options out there, it can be difficult to pick the right one and keep your site optimised enough to allow for a good user experience and search result optimisation.

You can now benefit from our experience removing the need for guesswork.
Update testing, assistance with the CMS, feature development, advice, anything to help you manage your website.

We made this very easy

You don’t need to do anything for your server to run your website but if you do want something done, simply ask in plain English.

More than just website hosting

Depending on your hosting plan, receive a selection of professional plugins allowing you to add many features to your website. Likely, all you will ever need so there is no need to slow down your website and waste hours testing plugins.

A ton of benefits

Quick & Easy

  • Get notified if your server hardware needs an upgrade i.e. if your visitors growth requires it
  • Pro-active monitoring. Your website is down? It’s now fixed. No need to contact us
  • Needing more control over your server for whatever reason? Sign-up to a hosting plan with a control panel
  • Manage everything from your dashboard using plain english. We handle the technicalities
  • If and when needed, simply make a request and know that experts handle the rest

Your website has been upgraded

Most, if not all you need is included with the right hosting plan. No need for sub-par, potentially expensive and unsafe plugins anymore.

  • Professional software installed on your website at no additional cost (save thousands of dollars)
  • With your hosting/maintenance plan, a selection of plugins will be installed and setup on your website
  • Optional Login protection by IP address
  • Security plugin
  • Marketing plugins (newsletter, web forms, pop-ups etc.)
  • Multilingual support
  • Monthly reports
  • And a lot more…

Your website is now optimised

  • Automated page load time optimisation
  • SEO optimisation with CMS access
  • 301 URL redirect setup for migrated websites

On new website created on our platform, you get:

  • Use of the latest block editor for easy, fast and intuitive content creation and management
  • Our templates are well optimised for page load time and SEO especially with advanced maintenance plan where we manually optimise every bits and pieces
  • Custom themes developed specifically for you are developed with UX, SEO and page load time optimisation for highest score

Website support and maintenance

A new, professional team available for you when you need it.

These prices only apply to updated, stable WordPress websites and any website created on our platform. Please contact us for websites requiring major fixes and upgrades or if your site was developed by a third party with advanced customisation and a large number of plugins.

Pay as you go

Purchase credits to be used for everything, support, assistance, bug fix, integration, any design or development work, updates and more

Credits can be used for all services offered in the maintenance plans although the plans offer those services with a significant discount on our hourly rate

Basic

Company / informational websites

  • We make sure that your website is running at all time
  • Security plugin setup & updates
  • Speed optimization plugin setup & updates
  • CMS support
  • 24/7 uptime monitoring

Dedicated resources included:
none / Pay as needed

HKD 380

Advanced

Company, Ecommerce websites or multilingual website

  • Get expert assistance when needed
  • Advanced security
  • Minor Website design amend possible (CSS)
  • Emergency support
  • Staging website

Dedicated resources included:
Up to 2 hours/month

HKD 780

Pro

Any website type

  • Dedicated resources to maintain and improve your website over time
  • Advanced speed optimization
  • Advanced SEO optimization
  • Make minor changes
  • Website code amend (layout, UI, CSS, etc)
  • Monthly reports
  • fast response time
  • All WordPress updates
  • Hack – Site recovery

Dedicated resources included:
Up to 4 hours/month

HKD 1,800

Pro +

Any website type with high traffic or revenue

  • Dedicated resources to fully maintain and improve your website over time
  • Onsite SEO
  • Advanced, manual speed optimization
  • Website content amend and upload
  • Custom design and code amend (layout, UI, etc)
  • Direct contact for Hong Kong customers (phone call / instant messaging)
  • Highest priority support

Dedicated resources included:
Up to 8 hours/month

HKD 3,900

Do you need to keep using your server? Is your website a complex custom site? Please contact us for Custom Maintenance plans.

Dedicated resources are used for any of the listed services. e.g. if 2 hours were spent on support on the Pro plan, another 2 hours can also be spent on optimisation.
For Project-based requests, e.g. Page load time optimisation. Please see our suggested packages or contact us.
Please note that depending on each website, the full amount of allocated time may be required to handle maintenance tasks only, especially for outdated websites and websites built with page builders and using several plugins. If your website requires major fixes in many areas, these should be quoted and charged separately. Read more.
We offer digital agency services. Any change that you need to make on your website can also be done on a project basis by purchasing credits.